Assets Custody Business
Corporate Annuity Service
Frequently Asked Questions
How to annul temporary loss reporting of Money Link Card, e-age Card, or Elite Club Card?
Temporary loss-reporting will not automatically lose effect until 15 days later. In case of emergency, you can take you ID card, bank card reported loss, original loss-reporting application (no such requirement for loss-reporting via 95588 or online banking) to our outlet to annul loss-reporting. For loss-reporting at bank counter, you can annul it at any outlet in your account-opening city or original loss-reporting region. For loss-reporting via 95588 or online banking, you can annul it at any local or non-local outlet. Prompt: The ID type provided must be the same with that used in opening account. In case of special circumstances, outlet rules and regulations shall dominate. Note: Beijing branch has different rules.